TERMS AND CONDITIONS

1. General Information, Scope of Application

Ilan Stephani conducts coaching sessions, workshops and other events according to these terms and conditions. The purchaser (hereinafter referred to as client) is considered to indicate acceptance of these terms and conditions by booking of an appointment or place at a workshop or event. Any terms and conditions of the client which deviate in words or content from these are not binding.

2. Products, Fees, Terms of Payment

The products (coaching sessions, workshops or other events)are subject to change without notice.

All products are subject to the fees published on the website and/or stated in the event announcement.

Registrations for workshops and events will be processed in the order in which they are received.

3. Booking Appointments and Registration

The time and place of the events are determined by the coach and accepted by the client. Registration for events can be done exclusively via the respective booking form on the website, provided by Acuity Scheduling.

4. Terms of Cancellation

For day, weekend workshops and retreats:

Registrations for workshops are considered binding when the Acuity Scheduling booking form has been completed. In cases of non-attendance or cancellation less than 24 hours before the start of the workshop, Ilan Stephani will charge the full course fee.

Course fees for day and weekend workshops must be transferred to the named account and are due 14 days before the beginning of the workshop. An invoice can be issued upon request.

Cancellation is possible up to 48 hours before the start of the workshop. For cancellations up to 48 hours before the start of the course, the client will receive a full refund of the course fee; after that, a cancellation fee of 40€ will be retained.

For MOSH Gold and #SAE Men’s Year Training:

The client undertakes to transfer a deposit (half of the value of the full course fee unless another amount has been separately agreed) to the named account by 30 days before the start of the first module of the course. An invoice can be issued upon request.

Unless otherwise stated, registrations are valid when the deposit has been received by the above-mentioned account. If the client withdraws their participation, an administration fee of 40€ will be charged. The deposit will otherwise be refunded in full up to 4 weeks before the seminar begins, to half of its value up to 2 weeks before, and will be retained in case of short-term cancellations.

In cases of serious conflict or incompatibility of attitudes, as the leader and person responsible for the course, Ilan Stephani has the right to terminate a client’s participation in the course, even if Ilan Stephani’s reasons for this are not personally comprehensible. Furthermore, it is a condition of participation that the payment of installments is not delayed by more than one month after the agreed payment schedule. In the event that Ilan Stephani decides to terminate a client’s participation in the training, all payments for the following days and modules will be refunded to the person concerned.

In the case of a client choosing to end the training prematurely herself, she will be reimbursed for any payments she has made for the modules which still follow, minus a 300€ cancellation fee and a 40€ administration fee.

5. Cancellation of an Event by the Coach

In the event of the required number of participants for an event not being reached, or an event having to be canceled for other reasons, the client will be informed as soon as possible and will be refunded the participation fee already paid. Beyond this, no further claims exist.

6. Liability

Ilan Stephani undertakes to carry out all agreed services with diligence and in good conscience. There is no guarantee for success in the provision of these services,either during coaching sessions or other events. All liability is excluded.

By making an appointment or registering for events, training or online courses, the client agrees to take personal responsibility for her/his actions, and to exempt Ilan Stephani from all liability claims. The client acknowledges that s/he is fully responsible for her/his own physical and mental health and will cover any damage which might be caused herself/himself.

7. Confidentiality

Ilan Stephani undertakes to maintain secrecy about any professional, business and private matters of the client that are disclosed during the course of the appointment/event, even after the termination of the contract.